Ask HN: How did you establish and maintain relationships with your first users?

Dos:

1. Buy a tollfree phone number and list it your website. Some people like to talk to a support agent rather than email.

2. An official email makes the business appear legitimate. Have an email@companyname.com.

Don'ts:

1. I didn't have good experience with website chat widgets as I found them confusing to configure and that generated numerous low quality interactions.

2. Since the volume of emails is low initially, better to avoid email automation as that can take up a chunk of time to set up. Start with manual emails and once you know which email copy evokes a response, you can think about automating them.

from Hacker News https://ift.tt/3iQaXT7